Return Policy

At OneSelph.com, we are committed to ensuring your satisfaction with your purchase. If you are not completely happy with your order, you may return it within 30 days of the purchase date, provided it meets our return conditions.

1. Return Eligibility

  • Standard Returns: Returns are accepted within 30 days of purchase. Items must be unworn, unused, and in their original packaging with all original tags attached. Products should not show signs of wear or use. Opened but unused items may be eligible if they meet these conditions and are in their original, resalable condition.
  • Defective or Damaged Items: If your item is defective or damaged upon arrival, please contact us within 7 days of delivery to arrange a full refund or exchange, with free return shipping.

2. Non-Returnable Items

  • Final Sale Items: Discounted items marked as final sale cannot be returned or exchanged.
  • Perishable Goods: Items such as food and drinks are non-returnable and non-refundable.
  • Beauty Products: Must be returned unused, in their original packaging, and within 14 days of purchase to qualify for a refund or exchange.

3. Return Shipping Policy

  • Free Return Shipping: Available for defective, damaged, or incorrect items.
  • Customer-Paid Return Shipping: For returns due to a change of mind or if you no longer want the item, a nominal fee will be deducted from the refund to cover return shipping costs.
  • Exchanges: Return shipping for exchanges is covered by us.

4. Return Process

  1. Initiate Return:
    • Email us at [Customer Support Email] with your order number and specify the items you wish to return.
    • We will send you a pre-paid return shipping label.
  2. Prepare Your Return:
    • Ensure items are in their original, unused condition with all tags attached.
    • Package the products in their original packaging, and then place them into shipment packaging.
  3. Ship Your Return:
    • Attach the provided return shipping label to your package.
    • Deliver the package to the post office or schedule a free pick-up from your location.

5. Refunds and Exchanges

  • Processing Time: It may take up to 14 days to process your return and assess eligibility. We will notify you via email once the return is accepted.
  • Refunds: Issued to your original payment method, minus the return shipping fee if applicable. Refunds should appear in your account within 7-14 days, depending on your bank.
  • Exchanges and Store Credit: One free exchange per order is provided. Additional exchanges will incur a small fee. Store credit is available for future purchases.

6. Customer Support For questions or further assistance, please contact our customer support team using the contact form or email us at support@oneselph.com. We’re here to help!