Shipping Policy

At OneSelph.com, we are committed to providing you with a seamless and satisfying shopping experience. Below is our shipping policy to ensure you understand how we handle shipping and delivery.

1. Shipping Locations We currently offer shipping to [insert countries/regions] and are working to expand our shipping options. If you are located outside our shipping areas, please contact us for more information.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days after receipt. Please note that processing times may vary during peak periods or due to special promotions.
  • Order Confirmation: You will receive an email confirmation once your order has been processed and is ready for shipping.

3. Shipping Methods and Delivery Times

  • Standard Shipping: Delivery typically takes 5-7 business days from the date of shipment.
  • Expedited Shipping: Delivery typically takes 2-3 business days from the date of shipment. This option may be available at checkout for an additional fee.
  • International Shipping: Delivery times for international orders may vary based on the destination. Please allow up to 14 business days for international delivery.

4. Shipping Costs

  • Domestic Orders: Shipping costs for domestic orders are calculated based on the weight and destination of the package. Shipping fees will be displayed at checkout.
  • International Orders: Shipping costs for international orders are calculated based on the weight and destination of the package. Additional customs duties and taxes may apply and are the responsibility of the recipient.

5. Shipping Confirmation Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

6. Delivery Issues

  • Missing Packages: If your package is marked as delivered but you have not received it, please contact our customer support team at info@oneselph.com. We will work with the carrier to resolve the issue.
  • Address Issues: Please ensure that your shipping address is correct at the time of checkout. We are not responsible for delays or delivery issues resulting from incorrect or incomplete addresses.

7. Returns and Exchanges For information on returning or exchanging items, please refer to our Return Policy.

8. Customer Support If you have any questions or concerns about shipping, please contact our customer support team:

OneSelph.com
Email: info@oneselph.com

Thank you for shopping with OneSelph.com. We appreciate your business and are dedicated to providing you with excellent service.